1.1. All services offered by StarMystics are for entertainment only and we cannot guarantee the accuracy of a reading or other service. You must be over 18 years of age to use our service and either be the bill payer or have the bill payer’s permission to use our service.
1.2. Due to regulations, we are not allowed to comment on health, pregnancy, legal or financial questions.
2. Method of Entry
Users may join the service where available via:
3. Premium SMS Service
3.1. By giving your mobile number to us through the internet or any other promotions, you will gain entry to the service. You agree that any information you provide through our website or otherwise is true, accurate and complete. We reserve the right to request verification of your age at the outset of the service and during the service interaction at any time, identity and contact details.
3.2. Our text services for mobile/cellular phones are charged on a reverse billed SMS basis. The client pays their operators normal text charge to send a text to us and is charged at a Premium Rate to receive the return message. If a UK phone is being used outside of the UK on a “roaming” basis additional costs to the operators’ standard text charge and the premium rate charges shown below may apply. You may receive free promo texts.
3.3. The charge for StarMystics is £1.50 per message received (1 message = 160 characters), standard mobile network rates may apply when sending in your question. You may receive up to 4 messages each time per reply. You are only charged by us when you receive our messages. Age 18+ only.
4. Billing via SMS
4.1. If you have entered via the internet; after submitting your mobile number to us via one of our online promotions, a PIN will be sent to you via text in order to confirm that your mobile number is correct. You must then type the PIN into the indicated panel on the online promotion to validate your entry.
4.2. When registering for the service you will be required to confirm your name and date of birth.
To opt-out of the service, text ‘STOP’ to 64492. This text message is not case sensitive; however, any other variation of this text may not be accepted (e.g. Please stop). Please consider that you have successfully opted-out the service once you have received a Free reply text message, to the effect of ‘All services on this shortcode are now stopped. You will not receive any further messages from this shortcode. Customer services 03301340185.’
If you stop the service within 14 days then you have an opportunity to claim a refund for the first two weeks, should you wish to do so. If you wish to do this within 14 days of the service activation, then please contact Customer Services on 03301340185.
7. Continuation of General Terms
7.1. Should a mobile network operator encounter failed delivery attempts of a premium message prior to a user sending in the STOP command, the network may still attempt to re-deliver the failed message even after the STOP command has been sent to the promoter. Users understand and accept that the promoter has no control in this matter. However, the promoter will ensure that no NEW premium messages are generated by the promoter after receipt of a valid stop command. All STOP commands are answered by a free text confirming the STOP command.
7.2. The promoter reserves the right to modify or discontinue, temporarily or permanently, the services provided to you.
8. Our liability
8.1. The liability of the promoter and its managing company shall be limited to the amount of the charges actually paid.
8.2. We shall not be liable:
· For any loss or damage that we could not have reasonably expected to foresee at the start of the agreement, or for any loss of or corruption to data, systems, equipment, or
· For the actions of any independent third parties in connection with the service and any unforeseen circumstances that may prevent the smooth operation of the service.
9. Email and Mobile Marketing Terms & Conditions
By giving us your mobile number, you agree for StarMystics and its managing company to send you an occasion marketing text message, notifying you of the latest offers and promotions available from our company. If you ever wish to be removed from any of our email/text broadcasts, you will have a link at the bottom of each email saying ‘UNSUBSCRIBE’ or go to the Contact Us page on our website and complete the web form, putting ‘Unsubscribe from marketing in the message box. Alternatively, you can call our helpline on 03301340185. Once you do this, you will be removed from future broadcasts.
StarMystics reserves the right to assign the agreement to and acceptance of these Terms & Conditions, in whole or in part, at any time without notice. The user may not assign any of his/her rights or obligations arising from their agreement to and acceptance of these Terms & Conditions.
The promoter is StarMystics, a brand name of KP Mobile Technologies Ltd. Correspondence address:
PO Box 6945,
12. Changes to these Terms & Conditions
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may update our Terms & Conditions and Privacy policies to optimise the user experience and to comply with legal and regulatory obligations. Accordingly, we recommend that you check these pages periodically in order to review our current policies.
13. Complaints procedure
We always do our best to meet the needs of those who contact us, but we appreciate that sometimes you can find yourself in a situation where you are not happy with the service that has been provided. If you would like to make a complaint regarding the contact you have had with, or the service you have received from us, then this policy sets out the process for you to use.
Any and all complaints will be dealt with appropriately, and will be investigated by a member of staff within the company with sufficient seniority to resolve the issues. While dealing with your complaint we promise to be respectful of you at all times, in turn we expect the same behaviour towards our staff. All customer service calls are recorded and our staff reserve the right to terminate any call in which they feel abused or threatened.
The majority of all complaints can be handled and resolved at the first point of contact, however this is not always possible. We aim to complete all investigations and resolve all complaints within 10 working days of the complaint being made.
13.1. How to make a complaint
All complaints can be made by telephone or by email using the below information:
Telephone: 0330 134 0185
Email: [email protected]
For your complaint to be properly registered please provide us with the following information:
All of the above information will be kept confidential and private, to be used for the sole purpose of investigating and responding to the complaint made. This information will not be provided to any third parties unless absolutely necessary in order to fully investigate the complaint, by lodging a complaint, you are agreeing that this can occur.
13.2. People who can complaint
A complaint can be made by either someone who has received services from or relating to KP Mobile Technologies Ltd, or a representative of the above described service user. Where a representative wishes to make a complaint on behalf of someone else, they may be required to provide proof that they have the permission of the service user to make the complaint or query on their behalf.
13.3. After a complaint has been made
Where a complaint is made in person or over the telephone:
All complaints will receive a response within 2 working days, however if further investigation is necessary before an explanation/resolution can be provided, then we aim to resolve your complaint within 10 working days. In responding to your complaint, we will follow the procedures set out in this policy unless other guidelines are agreed with the complainant, and will ensure that:
Complaints should be made as soon as possible after the incident giving rise to the complaint. We do expect all complaints to be current; however we will accept a historic complaint if we are satisfied that:
It is important for the complainant to be aware that if their complaint involves disputing the use of, or registration to one of our services, they may be required to provide evidence which confirms their claim (E.G. a copy of the mobile phone bill). As with all other personal information, in any instance where the complainant is required to provide additional information or documentation, this will only be used for the sole purpose of investigating and responding to the complaint made, and will be kept confidential and private.
All complainants have the right to refer their complaint on to the appropriate governing body if they are unhappy with the outcome of our investigation, however this referral must be made by the complainant and will not be made by KP Mobile Technologies Ltd on the complainant’s behalf.
All complainants will be given the opportunity to receive an acknowledgement letter or email upon request. This will discuss not only the complaint itself, but the manner in which the complaint has so far been handled and the period in which the investigation of the complaint is likely to be completed.
13.4. Once a complaint has been dealt with
Once investigations have been completed, upon request, a report can be provided which includes:
· A detailed explanation of how the complaint has been considered
· The conclusions reached, including any and all remedial action needed, and
· Confirmation that any action needed has either already been taken or, if not yet taken, the proposed timescale when such action will be completed
A letter/email will be sent to the complainant where necessary, confirming all of the above information and reminding them of their right to take the matter further if they are unhappy with the outcome.
In circumstances where the response/final outcome of the investigation is not ready within 10 working days we will notify the complainant accordingly and explain the reason why.